Privacy Policy

1. Information We Collect

We collect information you provide to us directly and information that is collected automatically when using our services.

Personal Information:

Name and contact information (email, phone, address)
Payment information when you purchase our services
Pool information (size, type, equipment details) for service purposes
Communication records when you contact our customer service

Automatically Collected Information:

Website usage data and analytics
IP address and browser information
Cookies and similar tracking technologies
Device information and settings
Location data (with your permission)

2. How We Use Your Information

We use the collected information for the following purposes:

Providing and improving our products and services
Processing orders and managing your account
Sending product updates, newsletters, and promotional materials
Providing personalized pool maintenance recommendations
Responding to your inquiries and customer support requests
Conducting research and analytics to improve our offerings
To show relevant advertising, including through Google Ads
To provide interactive maps helping you find our address or nearby service areas using Google Maps
To comply with legal obligations and protect our rights

3. Information Transfer and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may transfer your information in the following circumstances:

Service Providers:

With trusted third-party providers who help us manage our business. Such providers may include Google (for analytics, advertising, and mapping services), payment systems, and email services. Learn more about how Google uses data when you use our partners' sites or apps at this link: https://policies.google.com/.

Legal Requirements:

When required by law or to protect our legal rights.

Business Transfer:

In connection with a merger, acquisition, or sale of assets.

With Your Consent:

When you provide explicit consent for transferring your information.

4. Data Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

SSL encryption for data transmission
Secure servers and databases
Regular security audits and updates
Access control and staff training
Incident response procedures

While we take reasonable precautions to safeguard your data, no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee absolute security.

5. Your Rights and Options

You have several rights regarding your personal information:

Access: Request a copy of personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: You have the right to request deletion of your personal information. To do this, please send us a request to [email protected] with "Data Deletion Request" in the subject line. We will process your request within 30 days
Portability: Request transfer of your data to another service
Opt-out: Unsubscribe from marketing communications at any time
Restriction: Request restrictions on how we process your information

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to improve your website experience. You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

Types of cookies we use:

Essential cookies for website functionality
Analytics cookies for understanding website usage
Marketing cookies for personalized advertising, which may include Google Ads usage
Preference cookies that remember your settings

For more information, please refer to our Cookies Policy.

7. International Data Transfer

If you are located outside Australia, your information may be transferred and processed in Australia or other countries where our service providers operate. We ensure appropriate security measures for such transfers.

When we transfer personal data outside of Australia, we ensure that adequate safeguards are in place to protect your information, such as:

Standard Contractual Clauses approved by relevant authorities
Binding corporate rules for transfers within a corporate group
Adequacy decisions for countries with equivalent data protection standards
Obtaining your explicit consent for the transfer

8. Data Retention

We store your personal information for as long as necessary to provide our services and comply with legal obligations. Retention periods vary depending on the type of information and how it is used:

Account Information: Until account deletion
Purchase History: 7 years for tax and legal purposes
Marketing Data: Until you opt out
Web Analytics: Maximum 26 months
Customer Service Interactions: Up to 3 years after your last interaction with us

When we no longer need your personal information, we securely delete or anonymize it.

9. Children's Data Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will take steps to delete such information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after changes to the Privacy Policy constitutes your acceptance of the changes.

11. Google Ads Conversion Tracking and Remarketing Technologies

Conversion Tracking: To evaluate the effectiveness of our advertisements, we use conversion tracking cookies. If you came to our site by clicking on a Google ad, Google Ads will save a cookie on your device. This cookie expires after 30 days and is not used for personal identification.

We use Google Ads remarketing to display ads to users who have visited our website. This may involve storing and managing cookies on your device. Google's remarketing service allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you wish to opt out of personalized advertising, you can do so in Google Ads Settings.

12. Google Maps API

On this site, particularly on the contact page, we use Google Maps API service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). This allows us to display interactive maps directly on the site for your convenience.

When using Google Maps, your IP address and other data (such as your location data) may be transmitted and stored on Google servers in the USA. We have no control over this data transmission. You can find more information about Google's data processing in Google's Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]
Phone: +61 432 222 039
Address: Forest Lake QLD 4078, Australia

We will respond to your inquiry as soon as possible and within 30 days.